Refund policy

wrong item or damaged in delivery: message us within 48 hours of delivery with a photo, and we'll replace it at no cost.

changed your mind on a [keep]: tell us within 14 days of delivery. the pouch must be unopened. we refund the product price; delivery fees aren't refunded.

[try] shower kit can't be returned or refunded, since it's a single use item.

refunds are paid through the same payment method used to purchase the order within 7-14 working days of the return arriving. 

to start a return: whatsApp [number] or email hello@tbdthebrand.com with your order number.

if your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.